99phl Privacy Policy

1. Information We Collect

99phl collects various types of information to provide, maintain, and improve our gaming services, comply with legal obligations, and protect the security and integrity of our platform. The information we collect falls into three primary categories:

1.1 Information You Provide Directly

When you register an account with 99phl, you voluntarily provide personal information including:

• Account Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and chosen username and password
• Identity Verification Documents: Government-issued identification (Philippine Passport, Driver's License, UMID, Postal ID), proof of address documents (utility bills, bank statements), and photographs or scans of these documents
• Financial Information: Payment method details including bank account numbers, e-wallet account information (GCash, PayMaya), transaction history, deposit and withdrawal records
• Communications: Messages you send to customer support, feedback forms, survey responses, and any other communications with 99phl
• Responsible Gaming Information: Self-exclusion requests, deposit limits, session time limits, and other responsible gaming preferences you set

1.2 Information Collected Automatically

When you use the 99phl platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, language settings, and unique device identifiers
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, features used, and timestamps of all activities
• Location Information: General geographic location derived from IP address to verify compliance with geographic restrictions and regulatory requirements
• Log Files: Server logs that record technical information about your connection and use of 99phl services for security and troubleshooting purposes

1.3 Information from Third Parties

In certain circumstances, 99phl may receive information about you from third-party sources:

• Payment Processors: Verification of payment method validity, transaction confirmations, and fraud prevention data from GCash, PayMaya, banks, and other payment providers
• Identity Verification Services: Confirmation of identity document authenticity and personal information accuracy from government databases and identity verification providers
• Fraud Prevention Services: Risk assessment data, credit checks, and suspicious activity alerts from fraud prevention and anti-money laundering service providers

2. How We Use Your Information

99phl processes your personal information for specific, legitimate purposes related to providing gaming services, maintaining platform security, and complying with legal obligations. We use your information for the following purposes:

You may opt out of marketing communications at any time through your account settings or by contacting customer support. Transactional and account-related communications cannot be opted out of as they are essential to service provision.

3. Legal Basis for Processing

Under the Data Privacy Act of 2012, 99phl processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you, specifically to provide gaming services, process transactions, and maintain your account as outlined in our Terms and Conditions.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations including PAGCOR licensing requirements, anti-money laundering laws, tax obligations, and age verification mandates.
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, platform security, service improvement, and protection of 99phl's rights and property, provided such interests do not override your fundamental privacy rights.
• Consent: For certain processing activities such as marketing communications and non-essential cookies, we obtain your explicit consent which you may withdraw at any time.

4. Information Sharing and Disclosure

99phl does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processing companies (GCash, PayMaya, banks) to handle deposits and withdrawals
• Identity verification services to confirm your identity and age
• Cloud hosting providers to store data securely
• Customer support software providers to manage communications
• Email and SMS service providers to deliver notifications

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

4.2 Legal Requirements and Regulatory Authorities

We may disclose your information when required by law or to comply with legal obligations:

• To PAGCOR in response to regulatory inquiries or audits
• To law enforcement agencies in response to valid legal requests
• To comply with court orders, subpoenas, or other legal processes
• To tax authorities as required by Philippine tax law
• To anti-money laundering authorities for suspicious transaction reporting

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information.

4.4 Protection of Rights

We may disclose information when we believe it is necessary to protect the rights, property, or safety of 99phl, our users, or the public, including to detect and prevent fraud, enforce our Terms and Conditions, or respond to emergencies.

5. Data Security Measures

99phl implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and 99phl servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis. All access is logged and regularly audited.
• Authentication: Multi-factor authentication options are available to secure your account. Passwords are hashed using strong cryptographic algorithms and never stored in plain text.
• Network Security: Firewalls, intrusion detection systems, and regular vulnerability scanning protect our infrastructure from external threats.
• Regular Audits: Independent security experts conduct regular penetration testing and security audits of our systems.
• Employee Training: All 99phl employees receive regular data protection and security awareness training.
• Incident Response: We maintain a comprehensive incident response plan to quickly identify, contain, and remediate any security breaches.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

99phl retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Information is retained for the duration of your active account relationship with 99phl.
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with PAGCOR record-keeping requirements, tax obligations, and anti-money laundering regulations.
• Transaction Records: Financial transaction records are retained for seven (7) years as required by Philippine financial regulations.
• Marketing Data: If you opt out of marketing communications, we retain your contact information in a suppression list to honor your opt-out preference.
• Disputes and Legal Matters: Information related to disputes, investigations, or legal proceedings is retained until the matter is fully resolved and any appeal periods have expired.

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information 99phl holds about you. We will provide this information in a structured, commonly used, and machine-readable format within thirty (30) days of your request.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings, or contact customer support for assistance.

7.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, including when the information is no longer necessary for the purposes for which it was collected. This right is subject to our legal obligations to retain certain data for regulatory compliance.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications through your account settings or by contacting customer support.

7.5 Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer through customer support. We will respond to your request within thirty (30) days. We may request additional information to verify your identity before processing requests.

8. Cookies and Tracking Technologies

99phl uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize your browser and remember certain information.

Types of Cookies We Use:

• Essential Cookies: Necessary for the platform to function properly, including session management, security features, and load balancing.
• Functional Cookies: Remember your preferences and settings such as language selection, game favorites, and display options.
• Analytics Cookies: Help us understand how visitors use our platform, which pages are most popular, and how users navigate the site.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of promotional campaigns.

You can control cookie preferences through your browser settings. However, blocking essential cookies may impact platform functionality. Most browsers allow you to refuse cookies or delete existing cookies, though this may affect your user experience.

9. International Data Transfers

99phl primarily operates within the Philippines and stores data on servers located in or near the Philippines. However, some of our service providers may process data in other countries. When personal information is transferred outside the Philippines, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

We implement standard contractual clauses, conduct due diligence on international service providers, and ensure that all data transfers comply with Philippine data protection requirements. By using 99phl services, you consent to the transfer of your information to countries outside the Philippines where necessary for service provision.

10. Children's Privacy

The 99phl platform is intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from persons under 21 years of age. If we discover that we have inadvertently collected information from an underage individual, we will immediately delete such information and terminate the associated account.

If you are a parent or guardian and believe your child has provided personal information to 99phl, please contact us immediately. Age verification is mandatory before processing any withdrawal, and we employ various measures to prevent underage gambling including document verification and database checks.

11. Changes to This Policy

99phl reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes to this Policy, we will update the "Last Updated" date at the top of this page.

For material changes that significantly affect your privacy rights, we will provide prominent notice through email, account notification, or a banner on our platform at least thirty (30) days before the changes take effect. Your continued use of 99phl services after the effective date of the revised Policy constitutes acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you do not agree with any changes, you may close your account by contacting customer support.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us: